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This lesson covers the proper management of damaged cargo and product returns, a critical part of logistics operations. Students will learn how to handle damaged goods, organize returns, and assign responsibilities to minimize losses and maintain supply chain efficiency.
Key topics include:
• Common causes of cargo damage and detection methods
• Procedures for documenting and reporting damage
• Product return processes, including inspection, decision-making, and logistics
• Responsibilities of suppliers, carriers, and warehouse teams
• Impact on inventory, costs, customer service, and legal obligations
By the end of this lesson, students will understand how structured damage and return procedures reduce losses, protect customer relationships, and improve overall supply chain performance.